What the channel is for
Messaging is intended for status nudges, reminders, and applicant guidance. Final decisions, document uploads, and audit records remain inside the formal portal.
- Status reminders
- Appointment prompts
- Guidance to official self-service pages
Security expectations
Applicants should never share passwords, OTP codes, or full card details over chat. When in doubt, return to Sankalp and verify status directly using the official tracking page.
- Never share login credentials
- Verify suspicious messages through the portal
- Use the official tracking page for final status