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Case Management

Requests for information must be answered through your case portal.

When Embassy or operations staff request clarification, the request is attached to your application record with a deadline and evidence trail.

What an RFI usually contains

An RFI may ask for clearer scans, missing documents, corrections, or category-specific clarification. The portal will show exactly what is outstanding.

  • Missing or unreadable documents
  • Clarification of purpose of travel
  • Identity or supporting-evidence corrections

How to respond correctly

Sign in, open the relevant application, and upload only the requested material. Replacing unrelated documents or ignoring the requested scope can create avoidable delay.

  • Use the application tied to the request
  • Upload only relevant evidence
  • Submit before the deadline