Refunds follow a controlled approval workflow.

Not every payment is refundable. Sankalp applies Embassy policy, payment state, and workflow evidence before a refund is approved or rejected.

Typical refund scenarios

Refunds are usually considered for duplicate payments, failed service fulfilment, or policy-approved reversals. Approved fees already tied to processing activity may remain non-refundable.

Duplicate collection
Unsuccessful transaction settlement
Service non-delivery
Policy-approved cancellation cases

What the review team checks

Finance and audit records are cross-checked against application state, payment gateway records, and approval rules before funds are released back through the valid channel.

Payment reference integrity
Application status
Approval authority
Destination account consistency

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